Registration & Event Cancellation Policy

This policy applies to conference registration and related event bookings. A separate policy applies to hotel accommodation (see Section 6).

Cancellations received on or before Sunday, 5 April 2026:
Refund less 50% of the registration fee.
Cancellations received on or after Monday, 6 April 2026:
No refund.

Substitutions (Conference Only):

You may substitute your conference registration with another participant eligible for the same registration type. SoCLA reserves the right to charge a $30 administration fee for such substitutions. Substitutions are permitted until Monday, 4 May 2026 and apply only to the conference registration or event.

Hotel accommodation changes or substitutions must be discussed directly with the Hilton Hotel and are subject to Hilton Hotel's policies.

Event Changes & Force Majeure

SoCLA reserves the right to cancel, postpone, or convert the conference or any related event to a virtual format for any reason.

If cancellation occurs due to circumstances beyond our control, no refund will be payable. Examples include:

• Natural disasters (fire, flood, earthquake, storm)
• Pandemic or epidemic
• Government restrictions or regulations
• Civil unrest, strikes, or labour disputes
• Acts of terrorism or war
• Failure of essential service providers (e.g., venue, catering, AV suppliers)
• Power outages or technology failures impacting virtual delivery

Recommendation: Please consider obtaining travel insurance that covers cancellations, including conference registration, accommodation, and travel expenses (noting that hotel refunds are governed by Hilton’s policy).

Registration is confirmed upon full payment.

Payment must be made via credit card at the time of booking unless alternative arrangements have been communicated.

Unpaid registrations may be cancelled by SoCLA. Where the incorrect registration type has been selected by a delegate or event attendee, SoCLA reserves the right to cancel a registration or issue an invoice for the difference between the registration or event type selected, and the applicable registration or event type.